Effective Date: 30 June 2026
This Prize Claim Policy forms an integral part of the DMGC India Terms & Conditions, Tournament Rules & Regulations, Fair Play Policy, Privacy Policy, Refund & Cancellation Policy, and other applicable policies or tournament-specific rules issued by DMGC India.
By securing a participation slot in or participating in any DMGC India tournament, competition, league, qualifier, LAN event, online event, or related esports activity, participants acknowledge and agree to comply with this Policy.
Only participants and teams that satisfy all applicable tournament eligibility requirements and comply with the relevant:
Tournament Rules & Regulations.
Terms & Conditions.
Fair Play and Anti-Cheat requirements.
Tournament-specific rules.
Verification requirements.
Applicable laws and regulatory requirements.
may be eligible to receive a prize.
Participation in a tournament does not automatically establish entitlement to a prize.
DMGC India may verify eligibility before approving any prize claim.
Before distributing any prize, DMGC India may conduct reasonable verification procedures to confirm the identity, eligibility, tournament result, and compliance status of the relevant participant or team.
A winner may be required to provide information or documents including:
Government-issued identification.
In-game UID or Character ID.
In-game name (IGN).
Registered mobile number or email address.
Team ownership or approved roster information.
Bank account information.
UPI details.
Tax-related information where applicable.
Payment information required for prize distribution.
Any other information reasonably necessary for verification or lawful prize distribution.
DMGC India may request additional information where reasonably necessary to prevent fraud, confirm eligibility, comply with legal requirements, or protect tournament integrity.
Failure to provide required verification information within the specified period may result in withholding or forfeiture of the prize, subject to applicable law.
Prize distribution will generally take place after the applicable tournament results have been finalized and required verification procedures have been completed.
DMGC India may delay prize distribution where reasonably necessary due to:
Pending verification.
Disputes or objections.
Anti-cheat or integrity investigations.
Rule violations under review.
Prize eligibility verification.
Tax or regulatory requirements.
Payment-processing requirements.
Sponsor or partner requirements.
Technical or operational issues.
Other circumstances reasonably affecting prize distribution.
DMGC India does not guarantee a specific prize payment date unless expressly stated for the relevant tournament.
Winners must provide accurate, complete, and current information required for prize verification and distribution within the timeframe communicated by DMGC India.
Participants are responsible for ensuring that submitted information is correct.
DMGC India will not generally be responsible for delays, failed transactions, rejected payments, or other problems caused by:
Incorrect information.
Incomplete information.
Outdated information.
Incorrect bank details.
Incorrect UPI details.
Incorrect account-holder information.
Failure to complete verification.
Failure to respond within the specified timeframe.
Where reasonably possible, DMGC India may provide an opportunity to correct genuine administrative errors before a prize is finally forfeited.
Participants are responsible for complying with any applicable tax, reporting, documentation, or other legal obligations arising from the receipt of a prize.
Where required by applicable law, DMGC India may:
Deduct or withhold applicable amounts.
Request tax-related documentation.
Request identification or other compliance information.
Report prize payments to the relevant authorities.
The treatment of any prize for tax purposes may depend on the participant’s individual circumstances and applicable law.
Participants should obtain independent professional advice where necessary.
DMGC India may withhold, suspend, cancel, reduce, revoke, or forfeit a prize, to the extent permitted by applicable law, where a participant or team:
Violates tournament rules or policies.
Engages in cheating or hacking.
Uses unauthorized software or tools.
Exploits game bugs or tournament vulnerabilities.
Engages in collusion or prohibited teaming.
Engages in match fixing or result manipulation.
Engages in account sharing or unauthorized account access.
Engages in account boosting or other prohibited activity.
Provides false, misleading, incomplete, or fraudulent information.
Fails required verification procedures.
Gains an unfair competitive advantage.
Engages in abusive, threatening, fraudulent, or unlawful conduct.
Violates applicable tournament-specific rules.
If a violation is discovered after a prize has been distributed, DMGC India may take appropriate action, including seeking recovery of improperly awarded amounts where legally permissible.
Disciplinary decisions will be based on the applicable tournament rules, available evidence, and relevant circumstances.
Prize pools, prize amounts, prize categories, and distribution structures may vary between tournaments.
DMGC India may reasonably modify, adjust, postpone, restructure, replace, suspend, or cancel a prize or prize pool where necessary due to circumstances including:
Insufficient participation.
Changes in sponsorship arrangements.
Sponsor withdrawal or non-fulfilment.
Game publisher requirements or restrictions.
Regulatory or legal requirements.
Tax or compliance requirements.
Fraud or suspected fraudulent activity.
Cheating or competitive integrity concerns.
Security concerns.
Technical failures.
Operational difficulties.
Force majeure events.
Other circumstances beyond DMGC India’s reasonable control.
Where reasonably practicable, material changes affecting an advertised prize structure will be communicated through appropriate official channels.
Nothing in this section is intended to permit DMGC India to disregard any mandatory legal obligation applicable to an advertised prize.
Unless expressly stated otherwise by DMGC India or required by applicable law, prizes:
Are non-transferable.
Cannot be assigned to another individual.
Cannot be sold or exchanged by the winner through DMGC India.
Cannot be substituted for another prize at the participant’s request.
Cannot be converted into an alternative form of compensation unless DMGC India expressly permits such conversion.
Where a particular prize cannot reasonably be delivered to an eligible winner, DMGC India may provide an alternative arrangement where permitted and appropriate.
DMGC India may distribute prizes through an appropriate payment method, which may include:
UPI.
Bank transfer.
Cheque.
Digital payment services.
Other lawful payment methods selected for the relevant tournament.
The applicable payment method may depend on the prize amount, participant location, verification requirements, operational requirements, and applicable law.
DMGC India is generally not responsible for delays caused by:
Banks.
Payment providers.
Payment networks.
Government restrictions.
Third-party service providers.
Incorrect participant information.
Technical issues outside DMGC India’s reasonable control.
DMGC India may investigate any participant, team, match, account, or tournament activity before, during, or after the relevant tournament.
Where there is a reasonable basis for an investigation, DMGC India may temporarily withhold prize distribution until the investigation has been completed.
An investigation may relate to:
Cheating.
Match fixing.
Collusion.
Account sharing.
Identity concerns.
Eligibility issues.
False information.
Prize manipulation.
Technical or competitive integrity concerns.
Other suspected violations of tournament rules.
Where appropriate, DMGC India may take retroactive action after completion of a tournament if new evidence establishes a violation.
DMGC India may review previously determined tournament results or prize awards where credible evidence of a rule violation becomes available after the tournament.
Depending on the circumstances and applicable law, DMGC India may:
Correct tournament standings.
Change rankings.
Revoke titles or awards.
Cancel pending prize payments.
Reassign prize eligibility.
Seek recovery of improperly awarded prizes where legally permissible.
Suspend or ban participants.
This provision is intended to protect tournament integrity and prevent participants from benefiting from confirmed rule violations.
If a winner fails to complete required verification or provide necessary payment information within the timeframe specified by DMGC India, the prize may remain on hold.
DMGC India may provide a reasonable opportunity for the winner to complete the required process.
Where a prize remains unclaimed after the applicable period, DMGC India may take appropriate action regarding the prize, subject to applicable law and any tournament-specific prize terms.
Participation in a DMGC India tournament does not guarantee receipt of a prize.
Only eligible participants or teams that achieve the applicable tournament result and successfully satisfy all relevant verification and compliance requirements may receive the applicable prize.
A participant may lose prize eligibility due to disqualification, rule violations, failed verification, or other circumstances specified in the applicable tournament rules.
To the maximum extent permitted by applicable law, DMGC India, its owners, employees, staff, contractors, partners, sponsors, service providers, and affiliates shall not be liable for losses arising from circumstances beyond their reasonable control, including:
Prize payment delays.
Bank or payment-provider failures.
Payment-processing interruptions.
Incorrect participant information.
Technical failures.
Tournament cancellation or postponement.
Prize-pool modifications permitted under applicable rules.
Disqualification resulting from participant conduct.
Third-party service interruptions.
Game publisher actions.
Regulatory restrictions.
Other circumstances beyond DMGC India’s reasonable control.
Nothing in this Policy is intended to exclude or limit any liability or legal right that cannot lawfully be excluded or limited under applicable law.
Participants are responsible for:
Providing accurate information.
Completing verification within the required timeframe.
Maintaining access to their registered contact details.
Providing correct payment information.
Complying with tournament rules.
Cooperating with legitimate verification or integrity investigations.
Complying with applicable tax and legal obligations.
Participants should retain relevant payment, verification, and tournament records where appropriate.
DMGC India may review prize claims based on:
Official tournament results.
Tournament rules.
Participant eligibility.
Verification records.
Anti-cheat and integrity findings.
Payment records.
Participant-provided information.
Applicable law.
Other relevant evidence.
Subject to applicable law, DMGC India’s determination regarding prize eligibility, verification, prize distribution, and enforcement of tournament rules will be treated as final for the administration of the relevant tournament.
Nothing in this section is intended to remove or restrict any mandatory legal right or remedy available to a participant.
DMGC India reserves the right to modify, update, amend, or replace this Prize Claim Policy where reasonably necessary.
Updated versions may be published through the official DMGC India website or other authorized communication channels.
Where required, material changes may be communicated through appropriate means.
Continued participation in a tournament after an updated Policy becomes applicable constitutes acceptance of the updated Policy, subject to applicable law.
This Prize Claim Policy should be read together with the applicable:
DMGC India Terms & Conditions.
Tournament Rules & Regulations.
Fair Play & Anti-Cheat Policy.
Privacy Policy.
Refund & Cancellation Policy.
Tournament-specific rules.
Prize-specific terms, where applicable.
In the event of a conflict between this Policy and a mandatory requirement of applicable law, the applicable legal requirement will prevail.
This Prize Claim Policy describes DMGC India’s general procedures for prize eligibility, verification, claims, and distribution.
Prize availability and distribution remain subject to the applicable tournament rules, eligibility requirements, verification procedures, competitive integrity requirements, applicable law, and any tournament-specific prize terms.
Nothing in this Policy is intended to misrepresent the nature of DMGC India’s esports activities, create an unconditional guarantee of prize payment, or exclude any mandatory rights or protections available under applicable law.
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