PRIVACY POLICY

Effective Date: 30 June 2026

1. Introduction

Welcome to DMGC India (“DMGC”, “we”, “our”, or “us”).

DMGC India respects the privacy of its users and is committed to handling personal information responsibly. This Privacy Policy explains how DMGC India may collect, use, process, store, protect, disclose, and retain information obtained through its website, esports tournaments, gaming events, competitions, broadcasts, customer support channels, and related services.

This Privacy Policy applies to players, teams, participants, visitors, sponsors, partners, content creators, and other individuals who interact with DMGC India or its services.

By accessing our website, creating an account, participating in a tournament or event, making a payment for an applicable Slot Price, contacting our support team, or otherwise using our services, you acknowledge that you have had the opportunity to review this Privacy Policy.

If you do not agree with the applicable provisions of this Privacy Policy, you should discontinue use of the relevant DMGC India services.

This Privacy Policy applies to online and offline services operated, organized, promoted, or administered by DMGC India, unless a separate privacy notice is provided for a specific service, event, or activity.

2. About DMGC India

DMGC India is an esports tournament organizer and gaming community platform engaged in organizing, conducting, promoting, or administering online tournaments, LAN events, championships, qualifiers, leagues, community competitions, promotional activities, livestream broadcasts, ranking systems, and other esports-related activities.

To operate these services effectively, DMGC India may collect and process certain information for purposes including participant verification, team management, tournament administration, match scheduling, communication, results management, security, customer support, payment verification, and applicable reward or prize administration.

3. Information We Collect

DMGC India may collect information from different sources, including:

• Information provided directly by users;

• Information automatically generated when users access our website or services;

• Authorized third-party service providers;

• Payment processors and payment service providers;

• Tournament and event partners;

• Communication and analytics providers; and

• Other authorized sources where permitted by applicable law.

3.1 Information Provided by Users

Depending on the service or activity, information voluntarily provided by users may include:

• Full name;

• Email address;

• Mobile number;

• WhatsApp number;

• Date of birth, where required;

• City, state, or country of residence;

• Team name;

• Player information;

• BGMI UID or applicable game identification number;

• In-Game Name (IGN);

• Social media handles;

• Tournament and event participation information;

• Team and roster information;

• Payment confirmations;

• UTR numbers;

• Transaction references;

• Customer support communications;

• Feedback; and

• Other information voluntarily submitted by the user.

DMGC India seeks to collect information that is reasonably relevant and necessary for providing, administering, securing, or improving its services.

3.2 Automatically Collected Information

When users visit our website or use our services, certain technical information may be automatically collected, including:

• IP address;

• Browser type;

• Operating system;

• Device information;

• Session information;

• Page interactions;

• Referral information;

• Cookie information;

• Website activity;

• Technical logs; and

• Performance and diagnostic information.

This information may be used for website security, technical performance, analytics, troubleshooting, fraud prevention, service improvement, and user experience optimization.

3.3 Information Received from Third Parties

Where reasonably necessary and permitted by applicable law, DMGC India may receive relevant information from payment processors, tournament platforms, analytics providers, event partners, sponsors, social media platforms, hosting providers, and other authorized service providers.

4. Tournament and Event Participation Information

Participation in tournaments, leagues, qualifiers, championships, LAN events, and other esports competitions organized or administered by DMGC India may require users to submit certain information.

Such information may be used for:

• Participant verification;

• Team and roster management;

• Match administration;

• Tournament scheduling;

• Eligibility verification;

• Participant communication;

• Tournament results;

• Leaderboard management;

• Event administration;

• Applicable reward or prize processing; and

• Security and fair-play administration.

Participants are responsible for ensuring that all information submitted to DMGC India is accurate, complete, current, and authorized for use.

DMGC India reserves the right to verify submitted information.

Where submitted information is found to be inaccurate, incomplete, misleading, fraudulent, unauthorized, or otherwise inconsistent with applicable tournament rules, DMGC India may, subject to applicable law and its published rules, reject, suspend, cancel, or restrict the relevant participation.

The submission of false, fraudulent, misleading, or unauthorized information may result in:

• Disqualification;

• Cancellation of participation;

• Loss of eligibility for applicable rewards or prizes;

• Account restrictions;

• Event suspension;

• Removal from leaderboards; or

• Restrictions on future participation.

5. Slot Price and Payment Information

Certain tournaments, esports events, or related services offered by DMGC India may require an applicable Slot Price, Participation Slot Price, or other service charge.

The applicable Slot Price or service charge will be displayed on the relevant tournament, event, or service page before payment is requested.

Payments may be processed through authorized third-party payment providers, payment processors, or payment gateways.

5.1 Payment Credentials

DMGC India does not intentionally collect or store sensitive financial credentials such as:

• Debit card PIN;

• Credit card PIN;

• Banking passwords;

• CVV; or

• UPI PIN.

Such payment credentials may be processed directly through the applicable payment provider’s secure payment environment.

Users should use only authorized payment interfaces when making payments related to DMGC India services.

5.2 Payment Verification

For legitimate purposes such as payment verification, transaction reconciliation, customer support, refund processing, or dispute resolution, DMGC India may request relevant payment information such as:

• Payment confirmation;

• UTR number;

• Transaction ID;

• Transaction reference;

• Transaction date or time; or

• Other reasonable proof of payment.

Users should retain their payment records and transaction references for future support or verification requirements.

5.3 Nature of Slot Price

The Slot Price or Participation Slot Price refers to the applicable commercial charge associated with participation in or access to a specific tournament, event, or service provided by DMGC India.

The Slot Price is not intended to represent a wager, betting stake, or gambling transaction.

DMGC India services must be used only for their stated esports, event, competition, or related service purposes and in accordance with applicable laws, regulations, and published tournament rules.

6. How We Use Information

DMGC India may use collected information for legitimate operational, administrative, security, communication, and legal purposes.

These purposes may include:

• Tournament administration;

• Participant verification;

• Player identification;

• Team management;

• Match scheduling;

• Event communication;

• Tournament results;

• Leaderboard management;

• Applicable reward or prize administration;

• Customer support;

• Payment verification;

• Refund and dispute handling;

• Security monitoring;

• Fraud prevention;

• Abuse prevention;

• Technical troubleshooting;

• Website improvement;

• Analytics;

• Service optimization;

• Legal and regulatory compliance; and

• Enforcement of applicable tournament rules.

DMGC India may also communicate event announcements, schedule updates, competition results, community updates, sponsorship-related information, promotional campaigns, and other information relevant to users who have interacted with our services, subject to applicable law and available communication preferences.

7. Media, Broadcast, and Promotional Rights

DMGC India events may be livestreamed, recorded, photographed, documented, reported on, or otherwise publicly displayed.

Event-related content may include:

• Player names;

• Team names;

• In-Game Names (IGN);

• Tournament standings;

• Match statistics;

• Gameplay footage;

• Screenshots;

• Event photographs;

• Livestream recordings;

• Interviews;

• Promotional videos;

• Social media content; and

• Other event-related materials.

Where permitted by applicable law and applicable event rules, participants acknowledge that event-related content may be used by DMGC India through its website, social media channels, livestream platforms, promotional campaigns, sponsorship materials, advertisements, tournament promotions, and other legitimate esports-related activities.

Where separate consent or authorization is legally required, DMGC India will seek or obtain such consent or authorization as required.

8. Public Tournament Information

Certain tournament-related information may be publicly displayed as part of the normal operation of esports competitions.

Such information may include:

• Player names;

• Team names;

• In-Game Names;

• Rankings;

• Match results;

• Statistics;

• Leaderboard positions;

• Awards;

• Achievements; and

• Other competition-related information.

Such information may appear on tournament pages, leaderboards, livestreams, social media channels, event announcements, promotional materials, or other public communication channels.

Participants should consider this possibility before participating in a DMGC India event.

9. Cookies and Analytics

DMGC India may use cookies, analytics technologies, tracking technologies, and similar tools to improve website functionality, security, performance, and user experience.

Cookies are small data files that may be stored on a user’s device or browser and can help websites remember preferences, sessions, and certain technical information.

Cookies and similar technologies may be used for:

• Website functionality;

• Login and session management;

• Security;

• Analytics;

• Performance monitoring;

• User preferences; and

• Service improvement.

Users may control or disable certain cookies through their browser settings.

However, disabling cookies may affect the availability or functionality of certain website features.

10. Data Sharing and Disclosure

DMGC India does not sell or rent personal information to third parties as part of its ordinary business operations.

However, information may be shared with trusted third parties where reasonably necessary to provide, operate, secure, support, or improve our services, or where required or permitted by applicable law.

Such third parties may include:

• Payment processors;

• Payment gateways;

• Hosting providers;

• Technical service providers;

• Tournament administrators;

• Event partners;

• Broadcast partners;

• Analytics providers;

• Communication service providers;

• Sponsors and authorized partners;

• Legal advisors;

• Professional advisors;

• Government authorities; and

• Law enforcement authorities where legally required.

Information shared with third parties will be limited to information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

Third-party service providers may process information according to their own terms, privacy policies, and applicable legal obligations.

11. Data Retention

DMGC India may retain personal information for as long as reasonably necessary for legitimate purposes including:

• Tournament administration;

• Event records;

• Participant verification;

• Payment reconciliation;

• Applicable reward or prize processing;

• Customer support;

• Fraud prevention;

• Dispute resolution;

• Accounting and record keeping;

• Legal compliance; and

• Security purposes.

When personal information is no longer reasonably required, it may be deleted, anonymized, archived, or securely disposed of in accordance with applicable legal and operational requirements.

Certain information may need to be retained for a longer period where required for legal, accounting, fraud-prevention, dispute-resolution, security, or regulatory purposes.

12. Security Measures

DMGC India implements commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, loss, destruction, and accidental exposure.

Depending on the relevant service and technical environment, security measures may include access controls, authentication mechanisms, secure hosting practices, monitoring, logging, and other reasonable safeguards.

However, no method of internet transmission, electronic storage, or digital security can guarantee absolute security.

Accordingly, DMGC India does not guarantee that information transmitted over the internet will always remain completely secure.

Users are responsible for protecting their own account credentials, passwords, OTPs, UPI PINs, and other confidential information.

Users should never:

• Share passwords with unauthorized persons;

• Share OTPs;

• Share UPI PINs;

• Provide confidential banking information through unofficial channels;

• Click suspicious payment links; or

• Respond to requests for sensitive information from unverified sources.

DMGC India will not normally request a user’s UPI PIN, card PIN, banking password, or OTP through ordinary customer-support communications.

13. User Rights

Subject to applicable data protection laws and regulatory requirements, users may have certain rights regarding their personal information.

Depending on the applicable law and circumstances, users may request:

• Access to certain personal information;

• Correction or updating of inaccurate information;

• Deletion of eligible information;

• Information regarding applicable data processing; and

• Exercise of other rights available under applicable law.

Requests will be reviewed according to applicable legal requirements, security considerations, legitimate business requirements, and the nature of the requested action.

DMGC India may request reasonable identity verification or additional information before processing certain privacy-related requests in order to prevent unauthorized access to personal information.

Privacy-related requests may be submitted through DMGC India’s official support or communication channels.

14. Third-Party Services and External Links

The DMGC India website may contain links, integrations, or references to third-party websites, applications, payment providers, sponsors, advertisers, social media platforms, tournament systems, and other external services.

DMGC India does not control the independent privacy practices, security measures, content, terms, availability, or data-processing activities of third-party services.

Accordingly, DMGC India is not responsible for the privacy practices or security policies of independent third parties, except to the extent otherwise required by applicable law.

Users should review the relevant third party’s privacy policy, terms of service, and other applicable policies before submitting personal information or using such services.

15. Limitation of Liability

To the maximum extent permitted by applicable law, DMGC India will not be liable for indirect, incidental, special, consequential, punitive, or unforeseeable losses or damages arising from or relating to the use of the website, participation in tournaments or events, third-party services, internet interruptions, technical failures, game-server issues, payment-processing issues, unauthorized access beyond DMGC India’s reasonable control, data loss, or other circumstances outside its reasonable control.

However, nothing in this Privacy Policy is intended to exclude or limit any liability, right, or remedy that cannot legally be excluded or limited under applicable law.

Users are responsible for using the DMGC India website and services in accordance with applicable laws, published tournament rules, service terms, and other applicable policies.

Participation in tournaments and use of related services are subject to the applicable eligibility requirements, tournament rules, Slot Price, cancellation and refund terms, and other conditions communicated for the relevant event or service.

16. Changes to This Privacy Policy

DMGC India may periodically update, modify, amend, or replace this Privacy Policy.

Changes may be made due to:

• Changes in services;

• Changes in technology;

• Changes in security practices;

• Changes in applicable laws;

• Regulatory requirements; or

• Operational requirements.

Any updated version may be published on the applicable DMGC India website together with a revised Effective Date.

Users are encouraged to periodically review this Privacy Policy.

Where permitted by applicable law, continued use of the relevant services after an updated Privacy Policy has been published may constitute acknowledgment of the updated policy.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, data processing practices, or privacy-related matters, you may contact DMGC India through its official communication channels.

DMGC India

Email: dmgcindiaofficial@gmail.com

Website: dmgcindia.com

WhatsApp Support: Official Support Number

Business Hours: Monday – Sunday, 10:00 AM – 8:00 PM (IST)

DMGC India will review privacy-related requests in accordance with applicable legal, regulatory, security, and operational requirements.

IMPORTANT LEGAL NOTICE

This Privacy Policy describes DMGC India’s general approach to privacy and information handling.

It is not intended to constitute a guarantee that DMGC India complies with every law, regulation, payment-provider requirement, advertising-platform policy, or regulatory requirement in every country or jurisdiction.

Where a specific legal, regulatory, payment-provider, platform, or governmental requirement applies, DMGC India will seek to comply with the applicable requirement to the extent required by law.

Users should also review the applicable:

• Terms & Conditions

• Tournament Rules

• Refund & Cancellation Policy

• Cookie Policy

• Payment Terms

• Fair Play Policy

• Community Guidelines

• Other applicable policies

before using a specific DMGC India service or participating in an event.